Terms and Conditions


Home visit policy

This is primarily a home visit euthanasia service. I am happy to offer quality of life discussions and give second opinions for your pet if you wish. I do not have access to a lot of investigatory equipment or immediate access to a lot of pharmaceuticals and so should not be used as an emergency service. If your pet needs immediate veterinary attention, you should call your private vets out-of-hours service.

Appointment rescheduling and cancellations

Please give as much notice of a reschedule or cancellation as possible.

If I visit and have a good and useful discussion about your pet’s quality of life that clarified many of your questions and made you realise now is not the time, then this would be chargeable 50% of the visit cost

Ashes return

Ashes are usually returned within 7 to 10 days of the euthanasia.

If return proves to be difficult to arrange, or if the owner fails to be present at the pre-arranged time of delivery, then I will hold the ashes for a period not exceeding 12 months. After this time, they will be disposed of according to regulations.

Insurance claims

Few, if any, insurance policies cover home visits for euthanasia unless it can be shown that the animal should not be moved for health reasons. It is best to assume you are not covered.

Please contact your insurance company.

I cannot make direct claims from the insurance company.

Abandoning a visit on arrival

I reserve the right to abandon a pet euthanasia (before we have started) during the visit where I have safety concerns, e.g. pets considered aggressive and potentially too dangerous to approach. In this event, 50% of the home visit charge will be retained to cover time and expenses.

Privacy policy

All personal data is held securely and will not be divulged to third parties without your express written consent e.g. if you wish us to inform your usual vet of your pet’s passing.